Terms of Service

Last Updated: August 23, 2025

1) Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website at www.crestline-technologies.com and any related pages we operate (the “Site”), as well as inquiries and discussions initiated through the Site regarding our services. By using the Site, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind such entity.

2) About Crestline Technologies

Crestline Technologies, LLC (“Crestline Technologies,” “we,” “us,” “our”) provides managed IT, cybersecurity, cloud, and compliance services to businesses. Actual services provided to customers are governed by a separate written agreement, statement of work, or Master Services Agreement (“MSA”). If there is a conflict between these Terms and a signed MSA, the MSA controls.

3) Use of the Site

• The Site is provided for general information and to facilitate contact with us.
• You agree not to misuse the Site, interfere with its operation, or attempt unauthorized access.
• You must not upload unlawful, infringing, malicious, or confidential third-party data via Site forms.
• We may modify, suspend, or discontinue the Site at any time without notice.

4) No Professional Advice

Content on the Site is provided for informational purposes only and is not professional advice. Decisions based on Site content are at your sole risk. Engage us under a written agreement for advisory or managed services.

5) Quotes, Proposals, and Orders

• Any prices, quotes, or proposals issued by us are valid only for the period stated in the document.
• Orders are subject to our acceptance and availability of products/services.
• Changes, additions, or custom work may require a revised quote or change order.

6) Billing & Payment (High-Level)

• Payment terms, billing cycles, and late fees (if any) are defined in the applicable SOW or MSA.
• You are responsible for applicable taxes and third-party pass-through costs unless otherwise stated.
• We may suspend or terminate services for non-payment in accordance with your SOW or MSA.

7) Third-Party Services, Hardware, and Software

Our services may involve configuration, resale, or integration of third-party products or platforms. Your use of those third-party offerings may be subject to their separate terms and privacy policies. We are not responsible for the acts, omissions, or performance of third parties.

8) Customer Responsibilities

• Provide accurate information and timely cooperation needed for delivery of services.
• Maintain appropriate backups, security, and access controls unless explicitly covered by your SOW or MSA.
• Comply with all applicable laws and regulations in connection with your use of the Site and services.

9) Data, Privacy, and Confidentiality

Our handling of personal information is described in our Privacy Policy. Business and technical information you share with us may be treated as confidential under your SOW or MSA.

10) Security & Backups

We employ reasonable administrative, technical, and physical safeguards to protect our systems. Unless a signed SOW or MSA explicitly states otherwise, you are responsible for your own backups and disaster recovery.

11) Intellectual Property

• The Site, its content, and our trademarks are owned by Crestline Technologies or our licensors.
• Deliverables created under a services engagement are governed by the applicable SOW or MSA (e.g., license or assignment terms). Nothing on the Site grants any license by implication.

12) Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BYTE TEK SOLUTIONS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE. OUR AGGREGATE LIABILITY RELATING TO THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

14) Indemnification

You agree to indemnify and hold harmless Crestline Technologies from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your: (a) use of the Site; (b) violation of these Terms; or (c) violation of any applicable law or third-party rights.

15) Changes to the Terms

We may update these Terms from time to time. The “Last Updated” date above will reflect the most recent version. Continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

16) Governing Law & Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Knox County, Tennessee for any disputes arising out of or relating to these Terms or the Site.

17) Electronic Communications; Notices

By using the Site or sending us emails, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. Notices to us must be sent to the address in the Contact Information section.

18) General

• Entire Agreement: These Terms constitute the entire agreement regarding Site use.
• Severability: If any provision is found unenforceable, the remainder will remain in effect.
• Waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our prior written consent.

Contact Information

Crestline Technologies, LLC
9111 Cross Park Dr STE D200
Knoxville, TN 37923
Phone: 865-630-2983
Email: [email protected]