Unified
Communications

Enterprise VoIP, business phones, conferencing, call center services, and AI voice technology — all managed by your local IT partner.

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Redundant Design
Multi-POP
Redundant reliability across available POPs
Points of Presence
4 POPs
NJ · FL · NV · VA — nationwide redundancy
What's Included
Full Stack
VoIP · Phones · Conferencing · Call Center · AI

One Platform, Complete Communications

From your desk phone to your call center, we handle every piece of your business communications stack — hardware, software, and support.

Business VoIP

Cloud-hosted phone system with HD voice, auto-attendants, call routing, voicemail-to-email, and unlimited local and long-distance calling.

Video Conferencing

HD video meetings, screen sharing, and collaboration tools built into your phone system — no third-party subscription required.

AI Voice Agent

Intelligent automated voice agent that answers calls, handles FAQs, routes callers, and captures leads — 24/7 with no hold times.

Mobile App

Take your business phone anywhere. iOS and Android app gives you full desk phone functionality — calls, voicemail, chat, and contacts on any device.

Call Center

Full inbound and outbound call center — ACD queues, agent dashboards, real-time wallboards, call recording, and detailed reporting.

Device as a Service

Get the latest Yealink hardware on a flat monthly per-device rate — no upfront cost, firmware updates and swap-out support included.

Phones for Every Workspace

We sell and support the full Yealink lineup — executive touchscreen phones, standard desk phones, conference room units, and wireless handsets.

Never Miss a Call Again

Our AI voice agent answers calls, handles routine inquiries, routes to the right department, and captures caller information — around the clock, without hold music.

  • Natural language call handling — no robotic menus
  • 24/7 availability including after hours and holidays
  • Intelligent routing to live agents when needed
  • Lead capture and callback scheduling
  • Call summaries and transcripts delivered to your inbox

Your Desk Phone,
In Your Pocket

The Crestline Technologies UC mobile app puts your full business phone system on your smartphone. Make calls on your business number, access your contacts, and stay connected wherever work takes you.

  • Call and receive on your business number
  • Visual voicemail with transcription
  • Company directory and presence indicators
  • SMS and team messaging
  • Available for iOS and Android

Built for High-Volume Operations

Full inbound and outbound call center capabilities for teams of any size — from a small customer service desk to a fully staffed contact center.

ACD & Intelligent Queuing

Automatic call distribution with skills-based routing, priority queuing, and overflow rules — so the right agent always handles the right call.

Call Recording & Compliance

Automatic call recording with secure cloud storage, searchable transcripts, and retention policies to meet your compliance requirements.

Real-Time Wallboards

Live dashboards showing queue lengths, agent status, average wait times, and SLA performance — visible to supervisors at a glance.

Analytics & Reporting

Historical and real-time reports on call volumes, agent performance, abandonment rates, and customer satisfaction — exported to PDF or CSV.

Outbound Dialer

Preview and progressive dialing for outbound campaigns — increase agent productivity and connect rates without manual dialing.

Supervisor Tools

Silent monitoring, whisper coaching, and call barge — so supervisors can train agents and step in on live calls when needed.

Hardware Without
the Upfront Cost

Get the latest Yealink hardware on a simple monthly per-device fee. No capital expense, no refresh headaches — just working phones, always current.

Choose Your Devices

Pick the right Yealink models for each role — executive touchscreen phones, standard desk phones, conference units, or wireless handsets.

We Deploy & Configure

We handle provisioning, configuration, and on-site or remote deployment. Your team just picks up the handset and starts calling.

One Flat Monthly Rate

A per-device monthly fee covers hardware, firmware updates, and next-business-day swap-out if anything fails.

$0 Upfront

No capital expense for hardware

Always Current

Firmware updates included

Swap Guarantee

Next-business-day replacement

Scale Easily

Add or remove devices anytime

Any Location

Home office, branch, or HQ

Managed & Secure

All devices under your IT policy

Built for Reliability

Our voice network runs across four geographically redundant Points of Presence — so your calls stay up even when the unexpected happens.

Northeast
Parsippany
New Jersey

Primary Northeast hub providing low-latency call processing for businesses across the East Coast region.

Northeast POP
Southeast
Florida
Southeast Region

Southeast point of presence providing regional redundancy and low-latency routing for Florida and surrounding states.

Southeast POP
West US
Las Vegas
Nevada

West Coast hub housed in a Flexential data center — enterprise-grade connectivity for Western US operations.

West Hub · Flexential DC
Mid-Atlantic
Mid-Atlantic
Regional POP

Fourth POP housed in a Google data center — delivering carrier-grade reliability for the Mid-Atlantic corridor.

Mid-Atlantic · Google DC
Service Areas

Managed IT and Cybersecurity Support by Location

VoIP and unified communications projects depend on local internet, network readiness, office workflows, and support expectations. These pages outline nearby service coverage.

KnoxvilleVoIP phone systems in Knoxville MorristownVoIP phone systems Morristown SeviervilleVoIP phone systems Sevierville Johnson CityTri-Cities VoIP support BristolBristol business phone support GreenevilleGreeneville VoIP support MaryvilleMaryville business phone support Chattanoogaregional VoIP support Nashvilleregional VoIP support Ashevilleregional VoIP support

Ready to Modernise Your Communications?

Get a free consultation and custom quote. We'll assess your current setup and recommend the right phones, plan, and services for your business.

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